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Floor Care

Choosing a hardwood floor is an important decision and to extend the life of your investment here are a few simple steps for maintenance and cleaning. More detailed information is available from our sales associates along with recommendations on products that will simplify your task. So protect your investment and keep it as beautiful as the day it was installed with these helpful tips.


Always vacuum or sweep the floor to remove all traces of dust or abrasive residues before cleaning.

Lightly spray some hardwood floor cleaner on a section of the floor or directly on the cloth mop.

Wipe the floor with the mop lengthwise of the floor strips with a back-and-forth motion. Finish one section before starting another one.


– Do not spray too much cleaner directly on the floor. An excess of liquid might filter down between the strips and damage the wood fibres.

– Stubborn spots, heel marks or sticky stains can be removed by scrubbing the area with a sponge or a damp cloth sprayed with cleaner.

– A dirty mop cover may leave traces on the floor. Replace it with a clean one. Some mop covers can be machine-washed like any terry cloth towels.


1. Regularly sweep or vacuum the floor to prevent sand or abrasive dust from accumulating and scratching the finish.

2. Place doormats outside and rugs inside at every entrance of the house, again to prevent sand or abrasive dust from accumulating on the floor.

3. Place a rug in front of the kitchen sink and the dishwasher to protect the floor from dropped kitchen accessories and from water or oily detergent spills.

4. Use adequate floor protection (felt pads) under all furniture and chair legs, in order to ease their movements and to prevent scratching the floor.

5. Use protectors under all narrow casters or replace them with wider rubber casters.

6. Protect the floor when moving heavy pieces of furniture. Carry them or place them on a rug, wrong side up, and slide the rug.

7. The relative humidity level in your home must be maintained at approximately 45% throughout the year.

Hardwood is a living substance which reacts to changes of relative humidity. It absorbs or releases humidity according to seasons. Consequently, its dimension changes.

IN SUMMER, when humidity is at its highest, it is absorbed by the wood which then expands. This expansion causes the strips of wood to push against one another. The floor is cupped or “cupping”. These variations can be minimized with proper ventilation, dehumidifying or heating.

IN WINTER, on the other hand, when the heating system is on, the relative humidity level in the house is much lower. The wood releases its humidity and consequently contracts or shrinks. Small gaps start appearing between the wood strips. It is then recommended to use a humidifier, in order to minimize extreme shrinkage effects.

8. Protect your floor from all sources of water. Wood expands when it absorbs water and contracts when drying. All spills must be quickly wiped dry in order to prevent stains and damage to the finish or to the wood.

9. Keep high heel shoes in good condition. Damaged or worn high heels may expose a metal tip which will certainly damage your hardwood floor. Furthermore, this type of exposed metal tip will damage any other type of flooring like linoleum or even concrete. Some types of sport shoes may also damage the surface of your floor. To a certain extent, marks and bumps become, with time, part of the wood floor’s history as with antique furniture.

10. Keep your pets’ nails well groomed in order to prevent them from scratching the surface of the floor.

11. Protect your floor against direct sunlight or any intense source of artificial lighting. Over time, intense light will discolor exposed surfaces. This phenomenon with wood surfaces is normal and natural. The lighter the colour of the natural wood, the more apparent this phenomenon will be. To minimize the contrast created by the absence of light under carpets and furniture as compared with the rest of the floor, we recommend that carpets and furniture be moved about from time to time, and that sources of intense light be reduced.


– Clean spills immediately. Using a damp (not wet) cloth or sponge, wipe as much liquid as possible before it dries and becomes sticky. Spray some hardwood floor cleaner on the spot and wipe clean.

– Spray some hardwood floor cleaner on a cloth and wipe dirty spot.

– Spray some hardwood floor cleaner on a cloth and wipe dirty spot.

– Apply a plastic bag filled with ice cubes on top of the deposit until it hardens and become brittle enough to crumble off. Spray some hardwood floor cleaner on a cloth and wipe clean.

– Apply some mineral spirits or lighter fluid on a cloth and wipe clean.

– Light scratches or surface burns: For minor problems, use a touch up kit designed for polyurethane finish floors.
– Deep scratches or burns: Heavily damaged strips can easily be replaced.

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